B.Solar is committed to respecting your privacy and protecting your personal information in accordance with the Privacy Act 1988 (Cth) (‘the Act’) and the Australian Privacy Principles (‘the APPs’). This Privacy Statement (‘Statement’) sets out how we manage your personal information and other information, such as how to contact us in case you have any query about our management of your personal information.
This Statement is applicable to all of the activities of B.Solar and our associated companies in the group. It does not extend to the management of personal information collected or held by B.Solar about its employees.
‘Personal information’ is information or an opinion, in any form, about an identified individual or an individual who can reasonably be identified.
The kind of personal information we collect and hold will depend upon the conditions under which it is collected, including, whether we collect the information from you as a potential customer, stakeholder, supplier, job applicant or in some other capacity.
If you are an existing customer or a potential customer, we may collect your name, date of birth, contact details (including, your address, telephone number and email address), identification information and financial information (including information regarding your creditworthiness, credit history and your financial accounts). If you deal with B.Solar in some other capacity (such as another ‘company’s’ representative or stakeholder), we may collect your name, contact details and any other information you choose to provide to us.
You may also provide us with personal information of a third party (e.g your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this Statement.
We may collect your personal information in a range of ways, including but not limited to:
You have the option of not identifying yourself to us, or of providing a pseudonym to be identified by. However, if we are unable to collect your personal information, we may not be able to provide you with our products or services, or do business with you, or the organisation with which you are connected.
From time to time, B.Solar runs advertising and promotional campaigns, including competitions, which require you to provide us with your personal information. In responding to our marketing communications, you consent to allow us (or our agents) to contact you with information about our products and promotions.
We may store your information in hard copy or electronic format, in storage facilities that we own and operate, or that are owned and operated by our service providers. We take all reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures.
We use personal information for a range of different purposes, including:
To assist us in carrying out our business activities, from time to time we may need to disclose your information to third parties, including:
In some cases, the organisations to whom we may disclose your information may be based outside Australia. For example, we may disclose your information to our related entities in the group for any or all of the purposes set out under the ‘How we use your information’ section of this Statement, but will not disclose your personal information to any overseas non-related entities of the company.
If you wish to access any of your personal information that we hold, or would like to correct any errors in that information, please contact us using the details set out in the ‘How to contact B.Solar’ section of this Statement so that we can consider and respond to your request.
You may use the same contact details to notify us of any privacy complaint you have against us, including if you think we have failed to comply with the APPs.
Your complaint will be reviewed by us and you can expect a response within 14 business days. While we hope that we will be able to resolve your complaint, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner.